FAQS

You can set up a Challenge Question in Internet Banking.

In Internet Banking, click on Settings > Additional Services > Challenge Questions Each Login

• Toggle to green to enable this feature
• Click on Save changes

*Only available for Internet Banking logins, does not work on the Mobile App.

In Online Banking, select Settings > Contact Information on the left menu

• Review and update any outdated contact information
• Locate the Mobile/Text Messaging phone number
• Click on “Use this number for Text Messaging”
• Retrieve the code sent via text message
• Return to the website and enter the Verification Code
• Click on Submit
• Confirmation of a successful enrollment will be sent via text

On the Mobile App, select Contact Information on the left menu

• Review and update any outdated contact information
• Locate and select the Mobile/Text Messaging phone number
• On the next screen, select “Use this number for Text Messaging”
• Retrieve the code sent via text message
• Return to the App, enter the Verification Code, and hit Submit
• Confirmation of a successful enrollment will be sent via text

Yes. When you enter your SharePoint member number as your sign-on ID and PIN (Personal Identification Number) to login to your online banking account and then click on the “Submit” button, your personal information is encrypted before it is sent to our Online Banking site.

In Online Banking, click on Messages & Alerts > Manage Alerts on the left menu > General Alerts to turn on important alerts.

• Secure Message Alert
• Change in Contact Info Alert
• Login Credential Change Alert
• Login Alert
• Password Reset Request Alert

On the Mobile App, click Manage Alerts on the left menu > General Alerts to turn on important alerts, such as:

• Secure Message Alert
• Change in Contact Info Alert
• Login Credential Change Alert
• Login Alert
• Password Reset Request Alert

The minimum initial deposit required is $200. Once you open your account, you must maintain a balance of at least $200.

There is an account management fee charged. It is based on a percentage, 0.6% per year (0.15% per quarter), the value of your investments. This fee is subject to a minimum fee of $.50 per quarter.

As with any investment, there is a risk that you may lose your investment. Should the market value of your account decline, your account may lose value. However, portfolios managed within an EasyVest account are rebalanced monthly to maintain the level of risk that aligns with your goals.

Rebalancing is the practice of moving funds between exchange traded funds (ETFs) over time to align the overall investment strategy with a member's financial goals. Each EFT is a diversified investment that changes over time. As EFTs change, they may become more or less aligned with an investor's financial desire. When that happens, money is moved around to ensure it is being invested most appropriately. Rebalancing is done monthly.

When using EasyVest, you create an investment account that invests in securities. Your account is not a SharePoint Credit Union share. The investment account is held at DriveWealth, LLC, a securities brokerage firm that is not associated with SharePoint CU. The account is managed by Access Softek Advisory Services, LLC, which is also not affiliated with SharePoint CU.

Yes, you can set up an automatically recurring transfer. Our maximum recurring transfer amount is $5,000. Funding frequency options for recurring transfer are:

• The second Monday of a month
• 15th of every month
• First day of a month
• Daily (every business day)
• At the beginning of each calendar quarter

Your investment account is not protected against loss by any insurances. Accounts at DriveWealth, LLC, are insured by the Securities Investor Protection Coporation, which protects investment accounts should DriveWealth experience financial difficulty. However, SIPC insurance does not protect your account against loss caused by market decline.

DriveWealth, which provides brokerage services through EasyVest to SharePoint CU members, is an SEC-registered broker-dealer and a member of FINRA/SIPC, a regulator for all securities firms doing business in the United States.

Currently, EasyVest only supports a single investment account for each membership.

EasyVest does not currently support company, partnership or LLC investment accounts.

Inside the EasyVest product, you will find a Chatbot that is available throughout the product, whether you have an investment or not. The Chatbot can answer most investor questions and is frequently updated to support any new questions that it was previously unable to handle. In addition, Access Softek's team of client service specialists are available via email at InvestSupport@AccessSoftek.com. General requests are typically answered within one business day, but some requests require significant research that may delay the response to you.

Please contact us at InvestSupport@AccessSoftek.com for assistance.

EasyVest allows you to open a brokerage account with a joint owner. During enrollment, you can enter the email address of the joint user and an email will be sent to invite the user to enroll. The joint owner must also be a member of SharePoint Credit Union.

Automated investment management is a data-driven, algorithmic approach to investing. By understanding things about an investor, like their financial goals and risk tolerance, the automated system is able to process and analyze significant amounts of data in real time to make frequent enhancements to an investor's portfolio. This helps ensure that all money invested in the portfolio is being put to the best possible use according to the investor's profile.

If, at any point, you would like to close your EasyVest account, please contact the team by email at InvestSupport@AccessSoftek.com. You will be charged for any remaining fees if your account is closed before the billing cycle ends. All recurring and/or scheduled deposits and withdrawals will be cancelled. Processing may be delayed up to one full business day to accommodate possible ACH transfers.

The final balance from your closed account will be transferred back to your SharePoint CU account by ACH deposit, which may take up to 3-5 business days. You may not close your account until it has been open for at least 30 days.

No, there is no prepayment penalty on RV loans!

291074984

Please be aware that your final Star Choice statement, covering the period from July 1 to July 8, will be mailed to the address we have on file. Your first statement from SharePoint Credit Union will be mailed to the address on file in August. All members will receive paper statements; however, you have the option to switch to eStatements by signing up through online or mobile banking.

Your ACH transactions and direct deposits from your Star Choice checking account will move to your new SharePoint CU checking account. To ensure a smooth transition, please review your account activity regularly and let us know immediately if you encounter any issues with transaction processing.

Your checking account number did not change. Continue to use your Star Choice checks.

If your Star Choice CU member number has had 4 digits simply put 700 in front of it. That is your new SharePoint member number.  If it has 5 digit, simply put 70 in front of it. That is your new SharePoint member number.

For example:

• Star Choice CU member number: 1234
• SharePoint member number: 7001234
• Star Choice CU member number: 12345
• SharePoint CU member number: 7012345

All Star Choice Credit Cards that were active were replaced with SharePoint CU Credit Cards in September 2024. If you did not receive a card please contact 952-930-0700.

IdentityIQ® services offer the most all-inclusive products in the industry, working with each of the three major credit bureaus and more to enable real-time credit report and identity monitoring and suspicious activity alerts. They search for critical information on the dark web, scan for convictions and arrests across the country, among other services. We remove the uncertainty and give you the advantage of being able to act quickly if something suspicious is happening with your identity. We actively monitor your identity with and can alert you at the first sign of trouble, so you can focus on the things in life that matter most to you.

One of the first questions a victim of identity theft asks themselves is, “Why would someone want my identity?” For an identity thief, opening credit cards in your name, making fraudulent purchases or using your personal information when being questioned by the police are just a part of a long list of what they can do with your stolen identity. Identity theft can happen to anyone at any time with more than 33% of US adults having already experienced identity theft. Your identity is made up of multiple layers of information that includes more than just your Social Security number.

Whether you are looking for a one-bureau credit report or a complete view of your credit report profile from each of the major credit bureaus – Experian®, TransUnion® and Equifax – our products are designed to meet your needs.

Suspicious changes in your credit report are one of the first indications that your information may have been compromised. Take a close look at your easy-to-read color-coded credit reports to verify your information. You have access to 12 reports per year (on select plans), which is something our competition does not offer.

Enhanced credit monitoring effectively monitors your credit on a whole new level. With this benefit, you are alerted to changes when authorized users are added to your credit cards or when your TransUnion score changes by 10 or more points. This feature puts you in the driver seat and enables you to see changes and act if something doesn’t seem right. Providing our members with the most all-inclusive service at a great value is important to us, so we’ve gone above and beyond to secure this special credit union member market offer included in featured products.

The best protection against identity theft is prevention. Here are practical steps to help minimize your risk of becoming a victim of criminal identity theft:

1. Monitor your identity and credit report
2. Adjust your privacy settings and be careful what you share online
3. Learn to spot the signs of a phishing attack
4. Use an identity theft protection service
5. Shred documents with personal data that are no longer needed
6. Don’t use public Wi-Fi or use a virtual private network (VPN) when online
7. Keep your wallet, purse, and physical IDs secure
8. Use unique passwords for every account

The earliest signs of identity theft can often seem innocuous and are easy to miss. They might show up as a strange address or new account on your credit report or not receiving bills in the mail that you normally receive.

The best way to find out if someone is using your identity is to check your credit report, and monitor your credit report regularly. If you notice activity, accounts, names, addresses, or other information you don’t recognize on your credit report, this could be a sign of identity theft.

The best way to find out if someone is using your Social Security number (SSN) is through identity theft protection services. These services monitor your credit report, the internet and dark web, and your accounts for the earliest signs that someone is using your information, and alert you quickly.

You can also check for signs of fraud on your own, including reviewing your credit report regularly, checking your Social Security statements, and following up on rejected credit applications.

Yes, the IdentityIQ app is available for Apple and Android users. Get real-time alerts for fraud and suspicious activity directly on your phone when you download the IdentityIQ app today.

Download it on the App Store

Get it on Google Play

If you are looking to purchase a home, we rec­ommend getting pre-approved as soon as possi­ble. Even if you aren’t looking to buy immediately, getting pre-approved will give you time to correct anything on your credit report and time to in­crease your credit score to ensure you get the best interest rate.

A pre-approval is valid for four months. After four months, the credit report expires and a new credit report must be pulled.

Yes, we are able to assist you with your mort­gage in all 50 states.

The first step would be for you to complete a personal budget to determine how much you can afford to spend on a home. Once you com­plete a budget, you will want to start the pre-ap­proval process to determine how much you will qualify for.

To avoid paying mortgage insurance on a con­ventional loan, a 20% down payment is required.

SharePoint is a local, not-for-profit member owned financial cooperative that is easy to do business with. Our knowledge­able mortgage team will provide choice, conve­nience, and flexibility while we work to give you the best value to reach your goals. You will receive exceptional service during your loan process, as well as any future needs you may have.

VA loan – no down payment requirement

Conventional – 3% for first-time home buyers, if you have owned a home in the past 3 years then 5% is the minimum down payment requirement.

FHA – 3.5% down payment requirement

VA loan – A loan that is available for eligible veterans. VA loans typically do not require a down payment, will be more lenient on credit history, and have a lower interest rate. If you are a veteran or active-duty military, SharePoint can help you determine if you are eligible for a VA loan.

Conventional – Conventional loans are your best option if you have good credit and are able to contribute 3%-5% (depending on if you are a first-time homebuyer) or more as a down payment. When you have less than a 20% down payment mortgage insurance will be required on a Conventional loan, but will drop off when your loan balance gets paid down to 78% of the initial purchase value of the property.

FHA - FHA loans are insured by the Federal Housing Admin­istration. FHA loans provide a low-down payment option at 3.5% and are more lenient on credit issues. However, there are more fees asso­ciated with an FHA loan and mortgage insurance does not drop off on an FHA loan.

Yes, you can use SharePoint as little or as much as you’d like. We have very competitive rates!